Privacy Policy

Last updated: 21/01/2026

House of Order is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or engaging our services, you agree to the collection and use of information as described in this policy.

Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Home address (where required for services)
Information provided through enquiry or booking forms
Details related to services requested
Any other information you choose to provide

We may also collect non-personal information such as browser type, device information, and website usage data to improve our website and services.

How We Collect Information

Personal information is collected when you:

Submit a contact or enquiry form
Book a consultation or service
Communicate with us via email, phone, or social media
Browse or interact with our website

Information is collected directly from you unless it is unreasonable or impractical to do so.

Why We Collect Your Information

We collect personal information to:

Provide and manage our home organising services
Respond to enquiries and communicate with clients
Prepare quotes and invoices
Schedule consultations and appointments
Improve our services and website
Meet legal and administrative obligations

We only collect information that is necessary for our business operations.

Sharing of Personal Information

We do not sell, rent, or trade your personal information.

Your information may be shared with third parties only when required, including:

Service providers that support our business operations (such as accounting or booking software)
Where required or authorised by law
With your consent

Any third-party providers are required to protect your information in accordance with privacy laws.

Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.

Personal information is stored securely and is only retained for as long as necessary. When no longer required, information is securely deleted or de-identified.

Access and Correction

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate, outdated, or incomplete information

To make a request, please contact us using the details below.

Cookies and Website Data

Our website may use cookies or similar technologies to enhance your browsing experience and analyse website traffic. You can disable cookies in your browser settings if you prefer; however, this may affect website functionality.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

House of Order
Email: admin@houseoforder.com.au